Audio Wave

Sell more cars.
Keep every customer.
Automate the follow-up

AImpact connects your inbound calls, outbound sales, after-sales and messaging into one AI system so no lead is lost, every call is answered, and your team focuses on closing. 

The Automotive Sales & Service Bottleneck

Dealerships and dealer groups fight on multiple fronts at once:

  • New leads from portals, website forms, WhatsApp & walk-ins 
  • Overloaded reception especially during peak hours and weekends 
  • Sales teams that don’t reach all leads in time 
  • Service lines blocked with simple questions (“Is my car ready?”, “When is my MOT?”) 
  • Missed opportunities at contract end (leasing / financing) 
  • No consistent follow-up after test drives or service visits 
  • Fragmented tools (EVA, Car-IT, Salesforce, Auto-CRM, DMS, Excel) 

Automotive retail is speed- and relationship-critical. 
Every missed call, slow response or forgotten follow-up costs real revenue. 

AImpact solves this by providing a full AI communication system across sales, after-sales and retention. 

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The AImpact Automotive Solution

A multi-agent system for new leads, inbound reception, after-sales, messaging and loyalty. 

Outbound Sales Agent — Lead Follow-Up in Seconds

Automatically calls interested prospects who: 

Searched for vehicles on portals 

Filled out online forms 

Requested quotes or information 

The AI: 

Qualifies the lead (“Budget, desired model, timeframe, financing?”) 

Detects lead type: new car, used car, leasing, fleet 

Asks smart follow-up questions based on your process 

Books test drives or sales appointments directly in your calendar 

Hands over full conversation notes into your CRM 

Result: Your team talks only to pre-qualified, interested prospects — without manual chasing. 

Inbound Reception Agent — Every Call Answered, 24/7

Handles all incoming calls, also outside opening hours: 

Answers questions about availability, price, equipment, financing options 

Books consultation, test drives and service appointments 

Routes calls to the right contact (sales, service, parts) 

Keeps your line free for high-value conversations 

If nobody in the team is available, the AI: 

Takes a message, 

Sends confirmation to the customer, 

Creates a task in your CRM for follow-up. 

No more busy lines, no more voicemails that never get called back. 

After-Sales & Service Agent — Keep Customers Coming Back

Proactively calls your customers after: 

Vehicle purchase 

Service or workshop visits 

The AI: 

Checks satisfaction 

Asks for short feedback or reviews 

Informs about service packages and warranties 

Reminds of upcoming MOT, inspections, tire change, oil change 

Offers smart follow-up appointments with service advisors 

This increases workshop utilization, upsells service packages and strengthens customer loyalty. 

Messaging Agent — WhatsApp, SMS & E-Mail on Autopilot

Automates your communication across channels: 

Appointment confirmations and reminders 

Status updates: 

  • “Your vehicle is ready for pickup.” 
  • “Your test drive tomorrow at 10:00 is confirmed.” 

Offer follow-ups and individual quotes 

Service reminders and seasonal campaigns (winter tires, AC service, etc.) 

Gentle follow-ups for missed appointments (“Sorry we missed you, want to book again?”)

Perfectly integrated with your CRM and calendar  so messages and calls always match. 

CRM Integration Layer — EVA, Car-IT, Salesforce & More

Direct connections to: 

EVA 

Car-IT 

Salesforce 

Auto-CRM 

Other dealer CRM/DMS systems 

The system: 

Syncs leads, customers, vehicles and service history 

Creates new contacts automatically after every call or form fill 

Updates lead status and next steps in real time 

Routes hot leads directly to the right sales or service advisor 

One truth. One system. No double entry. 

Retention & Loyalty Layer — Never Lose a Contract End Again

The AI continuously scans your data for: 

Expiring leasing and financing contracts 

Approaching MOT / inspection dates 

Dormant customers with no contact for 12+ months 

Then it: 

Calls or messages customers proactively 

Offers new models, upgrades or follow-up financing 

Suggests accessories, tire storage, service contracts, warranties 

You get a continuous stream of warm opportunities from your existing customer base — without extra manual work. 

Analytics & Reporting Dashboard — Your Automotive Control Tower

Real-time KPIs across sales & after-sales: 

Lead response time 

Test drive / appointment conversion rate 

Show rate & no-show rate 

Workshop utilization and capacity 

Return & repeat-customer rate 

Revenue per lead and per campaign 

Customer satisfaction (NPS / CSAT) 

You see exactly: 

Which leads convert 

Where revenue leaks occur 

Which campaigns and agents drive profit 

Decisions based on data, not gut feeling. 

Voice & Personality — Authentic to Your Brand, Not Artificial

The voice, language and tone are fully adapted to your brand: 

Sporty and dynamic for performance brands 

Premium and calm for luxury brands 

Down-to-earth and friendly for volume dealers 

The AI: 

Pronounces your models correctly 

Understands typical automotive vocabulary 

Follows your brand guidelines and compliance rules 

So every contact feels like talking to your dealership  just faster. 

How It Works

Trigger

New lead from portal or website

Incoming call

Upcoming service or contract end 

Customer request via WhatsApp / SMS / E-Mail 

AI detects context & intent

Lead type, vehicle interest, urgency, existing customer vs. new, sales vs. service. 

Action or conversation

Qualify & book test drive

Answer question & route call 

Schedule service or workshop slot

Start retention call for expiring contract 

Automatic documentation

All interactions are logged into your CRM / DMS  with notes, outcomes and next steps.

Analytics & optimizatio

Dashboards show performance, bottlenecks and quick-wins. The system learns and improves over time.

Enterprise Automotive Extensions

For dealer groups, OEMs and large networks. 

Multi-Site & Group Management

Routing across multiple dealerships / locations

Group-wide analytics and benchmarking 

Central control of scripts, campaigns and brand guidelines

Campaign Engine for OEM / Importer

Central campaigns (new model launch, recalls, service actions) 

Automated outbound calls & messages to all relevant customers 

Full reporting back to brand / importer 

Advanced Compliance & DSGVO Hosting

EU data centers

Call recording & consent flows 

Role-based access for teams and external partners

API Access & Custom Workflows tion Module

Connect to your existing apps, data lakes and BI tools 

Build custom automations: from online configurator to test drive, from offer to contract. 

Value Proposition for Automotive Retail

Speed-to-lead

Reach new leads within seconds, not hours.

Every call answered

No busy line, no missed opportunities.

Higher closing rates

Sales teams spend more time with qualified buyers. 

Stronger after-sales

Workshop calendars are filled in advance.

Higher lifetime value

Systematic retention at contract end. 

Lower workload

Routine questions and follow-ups are automated. 

Consistent experience

One brand voice across phone, WhatsApp, SMS & E-Mail. 

AImpact becomes the communication OS for your dealership or group. 

 

Business Impact

Typische Effekte nach 4–8 Wochen: 

–60% weniger manuelle Standardanrufe für das Team 

–40–50% weniger verlorene oder unbearbeitete Leads 

+25–35% mehr Testfahrten und Beratungstermine aus bestehenden Leads 

+20–30% höhere Wiederkehr-Quote im Service 

+15–25% mehr Abschlüsse aus auslaufenden Leasing- & Finanzierungsverträgen 

+20–30% höhere Kundenzufriedenheit & Empfehlungsrate 

Mehr Umsatz pro Lead. Mehr Ertrag pro Kunde. Mehr Fokus für Ihr Team. 

What you can achieve

Typical effects after 4–8 weeks:

–60%

Fewer manual standard calls for the team

–45%

Fewer lost or unprocessed leads

+30%

More test drives and consultation appointments from existing leads

+25%

Higher return rate in service

+20%

More deals resulting from expiring leasing and financing contracts

+25%

Higher customer satisfaction and referral rate

More revenue per lead. More profit per customer. More focus for your team.

Packages & Rollout

All packages include the full core system: 

Outbound Sales Agent (Lead Calls) 

Inbound Reception & Appointment Booking 

After-Sales & Service Agent 

Messaging Agent (WhatsApp / SMS / E-Mail) 

CRM Integration (EVA / Car-IT / Salesforce / Auto-CRM) 

Extended Compliance & DSGVO-Hosting 

The tiers differ in depth, customization and control: 

Mini

  • Fastest go-live with predefined flows 
  • Ideal for single dealerships or pilot projects 

Basic

  • Includes Loyalty & Retention Layer 
  • Full Analytics & Reporting Dashboard 
  • Custom Voice & Branding 
  • Priority support & training for your team 

Premium Eve

  • Everything in Basic 
  • Extended configuration for complex processes 
  • API access for your tech team 
  • Multi-location setup and advanced dashboards 

Enterprise

  • Full group / OEM setup 
  • Custom integrations & security requirements 
  • Dedicated success team, SLAs and governance 

We implement step-by-step: start with one use case (e.g. inbound reception or portal leads), prove the impact, then roll out across all sites and processes. 

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