“Where is my package?”
Deliver faster,
Communicate cleare,
Operate smarter
AImpact automates tracking, support, driver communication, complaints, and status updates with real-time data, intelligent workflows, and rock-solid infrastructure.
The Logistics Communication Bottleneck
Logistics companies fight on multiple fronts at once:
- Overloaded service hotlines
- High volume of delivery-status and tracking questions
- Manual driver routing
- Incorrect or incomplete information
- Fragmented systems (SAP TM, Odoo, CargoSoft, …)
- Complaints without clear processes
- Peak times (holidays, sales events, weather disruptions)
- Low SLA fulfillment
- High pressure from shippers & end customers
Logistics is time-critical.
Every delay in communication costs trust, efficiency, and profit.
AImpact solves this core problem by delivering a full AI communication system for the entire supply chain.
The AImpact Logistics System
A multi-agent system for tracking, delivery, returns, driver coordination, and after-sales.
Inbound Tracking & Support Agent
Handles 80–90% of standard requests:
Recognizes automatically:
Outbound Notification Agent
Proactive calls / SMS / WhatsApp for:
Fewer complaints, more clarity.
Driver Communication Agent
The key agent for logistics operations:
Eliminates communication black holes between HQ and drivers.
Messaging & Chat Agent
Automates:
Multichannel fulfillment without manual work.
Reclamation & After-Sales Agent
A clear, structured claims process without chaos.
CRM / ERP Integration Layer
Direct connections to:
Synchronizes orders, shipments, returns, tickets, customer profiles.
Analytics & Efficiency Dashboard
Full transparency into logistics performance:
Your operational control tower.
Enterprise Logistics Extensions
Action or response
B2B Shipper Support Module
For brands, large shippers, and enterprise customers:
Multi-Depot Routing Engine
Peakload Management Module
Returns & Reverse Logistics Automation
How It Works
Customer request (call/chat/WhatsApp)
AI fetches real-time status
Automatic documentation
Action or response
Dashboard shows performance
Value Proposition for Logistics & Supply Chain
Drastically reduced service costs
Lower hotline volume
Better depot & driver coordination
Full real-time transparency
Higher SLA fulfillment
Multi-agent coordination
Scalable infrastructure
What you can achieve
After 4–8 weeks:
–60%
hotline call volume
–50%
manual driver communication effort
+30–40%
faster claim handling
+25%
better SLA performance
–35%
delivery issues / missed attempts
+20–30%
higher customer satisfaction
AImpact becomes the communication OS of your supply chain.
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